The HIVE is a firm favourite with our Holiday Guests and Holiday Homeowners alike, with a variety of offerings for everyone from a bustling bar area, delightful dining facilities and fabulous family entertainment with lively day time activities and impressive night time entertainment.
Interested in:
A well organised, experienced, and charismatic supervisor keen to let their customer service skills shine in a hands-on role.
The successful candidate should ideally be able to demonstrate team leader or supervisory expertise in a busy bar/ waiting-on environment; a knowledge which is likely to have been acquired within a similar position in the hospitality industry.
Our ideal Supervisor will be passionate about delivering a consistently excellent level of service and enjoy hosting front of house.
The successful candidates will be required to:
- Work alongside the Duty Managers to take responsibility for the day to day operation of The HIVE in the absence of the Manager where appropriate.
- Assist the Management team with the operational objectives of the business and ensure tight controls on costs are achieved in line with the P&L.
- Ensure that all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Manager or the H & S advisor.
- Focus on “service” standards throughout the operation, and in conjunction with the Management team; continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business in order to facilitate high standards across Ribby Hall Village.
- Ensure that The HIVE operates to its maximum potential.
Our perfect match will possess the following essential attributes:
- Previous experience in a hospitality setting of a similar standard.
- An NVQ in hospitality would be ideal.
- Exceptional communication skills and interpersonal skills
- Outstanding customer service
- Resilience and ability to perform under pressure
- Pro-active with excellent follow through on tasks
- Good time management and organisational skills
- Attention to Detail
- Excellent personal presentation
- Knowledge of beverages and fresh food
- Excellent food and liquor control skills
- Have full understanding of the 14 main allergens and be competent in advising guests
- Comply with licensing objectives
- Ability to oversee a team of up to 20 staff at any one time
- Be able to assist with issues within the venues arcade area
- Open/close a venue that’s operating hours are from 9am-1am 365 days a year.
- Be adaptable to changes in rotas to meet the needs of the business
- Be able to deal with a diverse range of clientele in a high pace environment.
Due to licensing laws applicants must be 18 years of age or above.
Availability:
The position is full time; the normal hours of work are 45 hours per week, over 5 days in a department that operates 7 days a week.
Full flexibility to work weekends and evenings is essential to meet the commercial needs of the business
Salary:
We are proud to offer competitive salaries in excess of the National Minimum Wage.
Employee Benefits:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
*subject to terms and conditions
Closing Date for Applications: 8th September 2024
This position may close early if applicant numbers permit.
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
