Receptionist / Membership Assistant - The Health Club

An exciting opportunity has arisen within the Village for a Receptionist / Membership Assistant at The Health Club. The ideal candidate will be able to demonstrate significant expertise of operating in a busy customer focused environment and possess a passion for providing fantastic customer service.

Interested in:

Enthusiastic Receptionist with good interpersonal, administration and computer skills. The chosen candidate will work in a small team carrying out a variety of duties whilst striving to continuously improve the operational effectiveness of the Health Club department.

The main duties of this role will be:

• Assisting the Health Club team in their day-to day needs.
• Meeting and greeting a range of clients and visitors in a professional and helpful manner.
• Answering the telephone in a prompt, efficient way in order to direct callers to the appropriate contact point.
• Provision of administration support to other members of the team when required.
• Conducting guided tours of the facilities for potential members.
• Assisting new members with the membership sign-up process.
• Handling requests for membership freezes and cancellations.
• Responding to membership-related questions and concerns via phone, email, or in-person.
• Provide information about membership plans, benefits, and facility usage.

Our perfect match will possess the following essential attributes:

• Good communication and people skills
• Flexibility, determination, enthusiasm and the ability to cope well under pressure
• Ability to work on their own initiative within a work environment
• Excellent PC skills – all Microsoft office packages
• Operate within a team environment

Availability:

We have 1 permanent, part time position offering 14 hours per week over 2 days, covering an operation which is open 7 days a week. Full flexibility to cover weekends, early mornings and evenings is essential, together with the willingness to provide additional support to cover staff absence.

Salary: 

We are proud to offer competitive salaries in excess of the National Minimum Wage.  

Employee Benefits: 

Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including: 

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners 
• Complimentary Annual Health Check 
• Free annual Aqua Thermal Journey 
• Four Health Club family day passes per year for friends and family  
• 35% discount at all Ribby Hall Village eateries 
• 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays 
• Staff Card Loyalty Points 
• Preferential rates for self-catering accommodation 
• 10% discount on Ribby Hall Village Nursery costs  
• Access to a variety of health and wellbeing schemes, including Medicash membership 
• Personal uniform 
• Automatic enrolment pension scheme  
• Cycle to Work scheme  
• Employee long service rewards 
• Reward and recognition scheme 
• Employee Referral Programme  
• Annual Employee Celebration 
• Based in over 130 acres of beautiful countryside 

*subject to terms and conditions 

Closing date for applications: 16th September 2024.

This position may close early if applicant numbers permit.   

We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.  Should you need any adjustments throughout the interview process and beyond, please let us know.